Step 01 start the process
No support fee
- Identify the policy and claimant
- Confirm the insured event
- Receive a document checklist
Claims support when you need it most
We guide and support you through the claims process, helping make it simpler, clearer and less stressful during difficult times.
Claims support
A clear path from notification to outcome.
Choose the type of help you need and our team will guide you through the required information and next steps.
Step 02 complete the claim
Hands-on assistance
- Review forms for completeness
- Explain outstanding requirements
- Help organise supporting evidence
Step 03 follow the outcome
Regular updates
- Submission confirmation
- Outstanding-item follow-up
- Decision and next-step guidance
Important: Claims are assessed and paid by the relevant insurer according to the issued policy. Support with a claim does not guarantee approval or a particular processing time.
Need help with a claim or next step?
Reach out and let us guide you with calm, straightforward support at the right time.
Get claims help